Reliable, Energy-Efficient Solutions for Your Garden
About our services
OVERVIEW
This website is operated by SPARKADE PTY LTD (ABN 96 638 121 810). SunStream Hydroponics Australia is the brand under which we market and sell our products. Throughout these Terms and Conditions, the terms “we”, “us” and “our” refer to SPARKADE PTY LTD.
We operate this website and online store to provide information about and sell our products. Your use of this website and any purchase you make through our online store are subject to these Terms and Conditions, together with any other policies or terms referred to on this website.
Please read these Terms and Conditions carefully before using our website or placing an order. By accessing or using our website, or by placing an order with us, you agree to be bound by these Terms and Conditions to the extent permitted by law. If you do not agree with these Terms and Conditions, please do not use our website or place an order through our online store.
These Terms and Conditions apply to all users of the website, including visitors, customers, account holders and users who submit content such as product reviews or other feedback.
We may update these Terms and Conditions from time to time by publishing an updated version on this page. Where appropriate, we will provide reasonable notice of material changes. Any changes will apply from the date they are published, unless otherwise stated, and will not affect orders that we have already accepted.
Our online store uses WordPress and WooCommerce to provide our e-commerce platform.
SECTION 1 – ONLINE STORE TERMS & ACCOUNT RESPONSIBILITY
By using our website or placing an order with us, you represent that you are at least 18 years of age.
You must use our website and purchase our products only for lawful purposes. You must not use our products or website for any unlawful, fraudulent, abusive, or unauthorized purpose, nor violate any applicable local, state, federal, or international laws (including, but not limited to, intellectual property rights and relevant agricultural regulations).
If you create an account on our website, you are responsible for keeping your account credentials confidential and for taking reasonable steps to prevent unauthorized access. You agree to accept responsibility for activities under your account to the extent permitted by law, and you should notify us promptly if you become aware of any unauthorized use.
You must not introduce or transmit any virus, malware, malicious code, or other harmful material through or in connection with our website.
We may suspend or restrict access to your account or our website where reasonably necessary to protect our website, systems, other users, or our legitimate business interests, including where we reasonably suspect fraud, unlawful activity, malicious activity, or a serious breach of these Terms and Conditions.
SECTION 2 – GENERAL CONDITIONS & INTELLECTUAL PROPERTY
We may decline, cancel or restrict an order or access to our website where we reasonably suspect fraud, an unauthorized transaction, malicious activity, a material breach of these Terms and Conditions, or where reasonably necessary to protect our website, systems, other users or our legitimate business interests. This does not affect any rights you may have under the Australian Consumer Law.
Payment information is processed through our third-party payment providers using security measures designed to protect payment information during transmission and processing. We do not store your full credit card details on our website unless otherwise stated in our Privacy Policy.
Our website content, including our product descriptions, images, graphics, logos, website design and other materials that we own or are licensed to use, is protected by Australian and applicable international intellectual property laws. You must not reproduce, copy, modify, distribute, publish, sell, resell or otherwise commercially exploit our website content or other materials without our prior written permission, except where permitted by law.
You must not interfere with the operation or security of our website, or attempt to gain unauthorized access to our systems, data or user accounts.
Headings used in these Terms and Conditions are provided for convenience only and do not affect the interpretation or enforceability of any provision.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
The general content and blog materials provided on this website are for general information purposes only. While we endeavor to ensure the information on our website is accurate and up to date, we do not warrant that all non-product information on this site is complete, fully accurate, or current at all times.
This site may contain certain historical information or general advice regarding hydroponic practices. Historical information is provided for reference only and may not reflect current products, specifications, or regulations. We reserve the right to modify the content of our website at any time, but we have no obligation to update any non-product information on our site.
Nothing in this section is intended to exclude, restrict, or modify any non-excludable consumer guarantees, rights, or remedies available to you under the Australian Consumer Law in relation to products purchased from us.
SECTION 4 – MODIFICATIONS TO PRODUCTS, PRICES AND WEBSITE
Prices for our products are subject to change at any time without notice. Any price change will not affect an order that we have already accepted.
We reserve the right to modify, restrict or discontinue any part of our website or product range at any time, including where reasonably necessary for operational, technical, stock availability or legal reasons. These changes will not affect an order that we have already accepted.
Nothing in this section is intended to exclude, restrict or modify any non-excludable consumer guarantees, rights or remedies available to you under the Australian Consumer Law.
SECTION 5 – PRODUCTS, ORDERS AND ACCEPTANCE
5.1 Product Descriptions and Availability
We make reasonable efforts to ensure that product descriptions, specifications and images on our website are accurate. Actual colours may vary due to screen settings, and packaging or minor product variations may occur due to manufacturer updates, provided that the products supplied remain consistent with applicable descriptions and consumer guarantees. All products are subject to availability. We may limit quantities per order, customer or household where reasonably necessary.
5.2 Order Placement and Acknowledgement
When you place an order through our website, you make an offer to purchase the products listed in your order at the prices displayed during checkout. We may send an automated email acknowledging receipt of your order. This acknowledgement, and receipt of payment, does not by itself constitute our acceptance of the order.
5.3 Order Acceptance and Contract Formation
Subject to applicable law, SPARKADE PTY LTD accepts your order when we dispatch the products to you. If your order is shipped in multiple consignments, we accept the order for the products in each consignment when that consignment is dispatched.
Before dispatch, we may decline or cancel an order on reasonable grounds, including where:
If we decline or cancel an order prior to dispatch under this Section 5.3, we will notify you and process a full refund in accordance with Section 5.4.
5.4 Cancellation and Refunds Before Dispatch
If we decline or cancel an order before dispatch, we will notify you promptly and provide a full refund of any payment received for the cancelled order, using the original payment method where practicable.
Nothing in this section is intended to exclude, restrict or modify any non-excludable consumer guarantees, rights or remedies available to you under the Australian Consumer Law.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate purchase, billing, shipping and account information for all orders placed through our website. You agree to promptly update your account details, including your email address and contact numbers, where necessary to ensure that we can process your orders and contact you about them.
You are responsible for checking that your order and delivery details are correct before completing your purchase. If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
We are not responsible for delivery delays, failed delivery or failed communications to the extent they are caused by inaccurate, incomplete or outdated information provided by you. If a package is returned to us because an incorrect or incomplete shipping address was supplied, we may ask you to pay reasonable additional re-delivery costs before arranging re-dispatch, provided that such costs are communicated to you before they are incurred and are permitted by law. This does not affect any rights you may have under the Australian Consumer Law.
Any restriction or cancellation of an order arising from inaccurate account or payment information will be handled in accordance with Section 5.
SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY LINKS
7.1 Optional Third-Party Tools
We may provide access to optional third-party tools, widgets or features on our website that we do not own, operate or control. These tools are provided for your convenience and, where applicable, are subject to the relevant third-party provider’s terms and conditions. To the extent permitted by law, we make no representations or warranties regarding third-party tools that we do not control. This does not limit our responsibility for processing your payment or delivering products that you have ordered from us, which we will carry out in accordance with these Terms and applicable law. Nothing in this section limits any rights or remedies you may have under applicable law.
7.2 Third-Party Links and Content
Our website may contain links to third-party websites or include content, products or services provided by third parties. These third parties are independent of SPARKADE PTY LTD, and we do not control or endorse their websites, content, products or services unless expressly stated otherwise. We are not responsible for the content, accuracy, availability or privacy practices of independent third-party websites. You access and use those websites at your own discretion and should review their applicable terms and privacy policies. This section does not apply to products or services that we supply to you ourselves.
7.3 Third-Party Matters and Consumer Rights
Questions or complaints about products, services or websites supplied independently by third parties should generally be directed to the relevant provider. However, this does not prevent you from contacting us about an order placed through our website or a matter for which we may be responsible.
Nothing in this section is intended to exclude, restrict or modify any non-excludable consumer guarantees, rights or remedies available to you under the Australian Consumer Law.